Cigna Insurance Changes

Cigna Policy Holders,

As of 12-31-2021, our status with Cigna will change. I will no longer be an “In-Network” provider. However, I will still accept Cigna as a form of payment, but there may be an additional co-payment per visit.

BACKGROUND

Insurance companies consider Doctors as “Providers” with the expectation that we provide a certain service for a certain fee, according to their policies. Being an “In-Network” provider binds Doctors to work within the confines of the insurance contractual requirements regardless of the patients’ needs or my expertise and discretion to act in the best interest of my patient. For that reason, I have decided not to be an “In-Network” provider.

ASSURANCE

To optimize my patient’s oral health, I have always maintained a high standard of dental care. I will never compromise that care and will make decisions, sometimes difficult decisions, to make sure the practice can maintain that desired outcome. If you have any questions or concerns regarding our standard of care, you may speak with me directly.

HOW THE CHANGE AFFECTS YOU

To be clear, we will still accept Cigna and we are certainly not dismissing you as a patient. However, this affects you as the patient because you may have a co-payment for the portion of care that Cigna does not cover. Please call or stop in and allow us to do a complimentary benefit check for you to help determine the best options for your care. Some Cigna polices differ. Depending on your policy, we may require payment at the time of service and Cigna will reimburse according to their fee schedule. My team is available to help you navigate this transition and provide alternative payment options and or payment plans.

I appreciate you entrusting me and my team with your oral healthcare needs in the past, and we look forward to continuing to serve you for many years to come. Please do not hesitate to contact our office with any questions or concerns.

Sincerely,

Roy D. Maynard, Jr., DDS

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